March 22, 2021
Air Force Veteran Takes Career to New Heights
Jo Scandrol served more than 20 years in the United States Air Force,
completing three tours of duty in support of Operation Joint Forge and
Operation Enduring Freedom. She held several titles throughout her
career, attainting the rank of E-8 (Senior Master Sergeant) and
serving as the Superintendent of the Inspector General’s Office.
For the last five years of her military career, Jo juggled a
balancing act – serving in the Reserves while attending school at the
University of Texas at Tyler and doing drill on weekends.
“Technically it took me 15 years to finish my bachelor’s degree
because I was only able to take a class or two at a time, then life
happened,” she says. “I got married, had two kids, and picked up a few
classes whenever I was able to. I started taking classes in 1998 while
stationed in Japan and received my degree in Human Resources in
A professor suggested she look into Trane once she was ready to
officially retire and start her civilian career.
“She said they were a well-known global company with a local
manufacturing facility in Tyler,” Jo recalls. “More importantly, they
strong reputation for supporting military veterans and women.
I thought it would be a great cultural fit and would provide an
opportunity to utilize my leadership skills.”
The next chapter
That conversion launched the next chapter of Jo’s life, landing her a full-time position with Trane in 2014 followed by increasingly influential roles in both our Residential HVAC and Supply and Commercial HVAC businesses.
As a current operational excellence leader for our Commercial
business, Jo is doing what she does best: successfully leading change
initiatives and people through a unique perspective and focus on
“Servant leadership was integral to my military career,” she says.
“Leading airmen meant I was given the chance to truly understand their
needs and eliminate barriers – someone to serve as a confidant and
liaison, and ultimately to help better their lives. I still take those
same values to heart and implement them in my work at Trane.”
By coaching in manufacturing and distribution environments, and in
the engineering, product management and sales spaces, Jo has gained
valuable insight into most every facet of our HVAC business.
“Interacting with a multitude of diverse groups has given me the best
knowledge and tools to approach our unique business challenges with
No idea is too small
Jo says starting a new career can feel like a daunting task, but focusing on connection and collaboration is the best place to start.
“Trying to understand every single process can be a losing battle,”
she says. “But seeking to understand will set you up for success every
time. Walking a mile in another teammate’s or customer’s shoes
provides the strongest insight about what they’re going through, or
what they need to be successful. Truly listening to what people have
to say provides the most value to the conversation, and ultimately
your relationship with them.”
the leadership gender gap is also top of mind for Jo.
“Women sometimes tend to fall back and allow our ideas to simmer until they’re perfect,” she says. “Be comfortable with who you are and the ideas that you have because that can be a catalyst for more significant innovation. No idea is too small, especially if it forms a lasting connection between your teammates, your customers and others in the industry. No idea is a bad idea as long as we’re being collaborative for the greater good.”
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