March 1, 2021
The Trane Family is Real: Get to Know Randy, Jennifer and Ashley
Randy Castricone joined our Trane Residential business in 2016
as account manager in our Pompano Beach, Florida, dealer sales office.
But his career in the HVAC industry started nearly 30 years earlier.
He’s an industry veteran, with many years of sales and service
experience under his belt – all with the Trane brand.
He and his wife Jennifer had owned an HVAC dealership for 18
years, selling Trane as its premier brand of equipment. Randy was the
sales leader and Jennifer managed day-to-day business operations.
Their daughter Ashley Gibb literally grew up in the business
and served as office manager, handling just about everything else. It
was during the business’s 18th year that Randy and Jennifer realized
they were burning out on the 24/7 nature running an HVAC sales and
“One of us was always involved in running the business 24 hours a
day, and it was taking its toll on the family,” Jennifer said. “We had
no downtime and felt like we could never really relax, with phone
calls coming in at all times, even in the middle of the night.”
This also made it nearly impossible to go on vacation as a family
“But this is what happens when you own a service business,” Randy
said. “We were ready to make a change.”
It was time to join the Trane family
Randy and Jennifer sold their HVAC sales and service business, and –
one by one – Randy, Jennifer and Ashley took on roles in different
areas of Trane Technologies’ Residential HVAC and Trane Supply
businesses. They brought their wealth of HVAC industry and Trane
product knowledge with them, along with the valuable experience of
having been a Trane customer.
Jennifer joined in 2017 as inside sales specialist and quickly rose
up the ranks to manage our Miramar, Florida, Trane Supply store. Now
she is customer support leader in the Florida region, leading eight
inside sales specialists and three administrators. Ashley started as a
customer sales associate in our West Palm Beach, Florida, store and
now manages our Pompano Beach Trane Supply store, with nine associates
reporting to her.
Here they share what it’s like to work for Trane Technologies, how
it’s impacted their family’s sense of work-life balance and their
thoughts on the Trane family.
Q: Working together isn’t new to you three. What is it like working
together now for Trane? What’s different?
Randy: First off, I see Jennifer and Ashley a lot less now than
I did before, when we owned a Trane dealership. We work in different
parts of the business and our roles don’t require us to interact
regularly, even though we technically work out of the same location. I
mostly work remotely, and Jennifer and Ashley now work in our Pompano
Beach, Florida, combined dealer sales office and Trane Supply
Ashley: Because we’re in such different roles, it’s easy to
lean on each other for help. My role as Trane Supply store manager is
in operations and growing sales – not technical – but when my customer
sales associate is having a technical issue, I know I can call my dad
with a quick question about it. Or if we’re experiencing account
issues, I know my mom can tell me who to reach out to for help. They
won’t fix the problem for me, but they can point me in the right
Jen: When I became the store manager in our Miramar Trane
Supply store, Ashley was already store manager in Pompano Beach, so
there was some role reversal when I leaned on her during my
Q: How has your industry knowledge and experience helped you add
value to your current roles at Trane?
Randy: When I took over the Palm Beach County territory as
account manager, almost all of my dealer customers already knew me
because I used to be their competitor – I was once in their shoes. Now
that I’m on the other side of the equation, they rely on me as a
valuable resource – my customers know they can call me with technical
questions that I can answer on the spot because of my firsthand
experience with Trane equipment. My product knowledge runs deep, so
there’s no delay while I hunt down an answer. I can probably tell them
the dimensions of an air handler from 20 years ago! My dealers really
Ashley: My industry knowledge made me a good fit when I joined
the team in our West Palm Beach Trane Supply store as customer sales
associate. The team there already knew me from when I worked in the
Trane dealership, so it was an easy transition.
Q: Why did you join Trane instead of a competitor?
Randy: I had been a Trane dealer for so long because the
products are high quality and the company takes good care of its
customers. I stood behind the products I supported for all those years
– and I still do. I have an affinity for the brand; I bleed Trane
Back when I was considering selling the family dealership, my Trane
account manager at the time suggested I join him on the other side of
the business. He put me in touch with the right people so I could
apply. If he hadn’t approached me, I don’t know where I’d be working
now – I really can’t see myself working for a different HVAC
manufacturer. This is the only job that’s right for me.
Jennifer: I joined the company a year after Randy did because
of my love for the Trane brand. I embraced my inside sales
Q: How has working for Trane impacted you individually and your
family as a unit?
Jennifer: Working for Trane has helped develop my professional
abilities. I’ve had the opportunity to take on new and different roles
with greater responsibility, gaining exposure and learning a lot. I’ve
also completed my master’s degree since joining the Trane
Randy: Work-life balance is so much better now for me and my
family. Being able to put down my phone when the workday is over – and
no longer carry the burden of running an HVAC service business in the
evenings and on weekends – means the world to me. Taking vacations as
a family without constant interruptions and stress is something I will
never take for granted.
Ashley: We can’t seem to stop talking shop when we get together
for family dinners, though! Trane is such an important part of our
lives, and I just don’t know it any other way.
Q: What do you enjoy most about working for Trane?
Ashley: This is my career – not just a job – and I take it
seriously. My leaders saw my drive and potential and recommended me
for leadership development programs, which really helped jumpstart my
Jennifer: When we owned the dealership we were Trane-branded
then, and I’ve just continued being part of the Trane family now. My
co-workers feel like family, and I feel valued and appreciated by the
company and my leaders. I love being part of the Trane family, and I
love my job. All of this makes me excited to come to work every
Q: How would you describe the Trane culture?
Ashley: The Trane family is real – the people here really do
care about one another. I remember after a hurricane the director of
compliance – who I’d only met a few days before – texted me to make
sure I was ok. That might not be the norm at other companies, but it
is for the Trane family!
Q: How would you describe Trane’s commitment to customers?
Jennifer: The mindset here is, the customer is always at the
table. And since we already have firsthand experience on the dealers’
side, we understand what it means to be the customer. I lead my team
of inside sales specialists and administrators to put the customer
first – if we don’t, we wouldn’t be where we are today.
Q: In what ways are you involved in the community?
Jennifer: At work, I’m an advisor for the Engagement Committee
for the Florida region. The Committee arranges employee and dealer
volunteerism opportunities with Habitat for Humanity, breast cancer
awareness, organ donation awareness and more. The Committee also runs
the local St. Jude Walk/Run, sponsored by Trane
Residential at the national level.
In my free time, I chair the Palm Beach chapter of Girls on the
Run, donate food to the local food pantry and buy Christmas
presents for families in need. It’s something that was instilled in me
when I was a child – I’m driven to help people in the community.
Ashely: Anything my mom decides to do, my dad and I
automatically become volunteers – serving the community is a family
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