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Occupational Health and Safety

Eliminating injuries and improving well-being of our employees makes us more competitive by increasing productivity, enhancing employee engagement, improving retention and reducing health care costs. 

Our EHS strategy is to sustain a safety-focused zero injury and incident culture. This commitment and accountability begin with our chairman and CEO and permeates the entire organization. As a result, in 2019, we made significant progress, achieving a 33.3% lost time incident rate (LTIR) and 7.2% total recordable incident rate (TRIR) reduction and have recommitted to world-class safety performance by 2030.  

Our 2030 Sustainability Commitments push us to put the best minds and the best technology to work. We remain firmly committed to maintaining world-class safety metrics, as we endeavor to develop solutions and challenge what is possible. 

Our injury prevention efforts focus on: 

  • Expanding our internal audit process to include all EHS management system elements
  • Continuing to mature our Behavior-Based Safety (BBS) program 
  • Growing our ergonomics program and aggressively reducing risk factors at targeted workstations and within our service populations
  • Embracing a continuous improvement mindset by developing and implementing strategies to address identified gaps

Creating standard work and training programs provides employees with the tools and knowledge they need to perform their job safely and without injury. Our EHS auditing program exceeds regulatory requirements to include our internal EHS management system requirements. This ensures that we implement consistent expectations across the enterprise.

Across our company, everyone is responsible for our collective safety. Our BBS program establishes a global structure to promote open discussions with management and employees regarding work-related hazards and safety issues. Safety expectations are communicated through quarterly CEO town hall meetings as well as monthly environmental, health and safety (EHS) meetings at both the facility- and service-organization levels. These meetings raise awareness of safety risks and preventative measures and provide our employees with opportunities to share best practices. 

The results of our annual employee engagement survey continue to reflect our ongoing efforts to create a safety-focused culture. For the past two years, we scored an 88 on our measures of employee safety, with 90% of our employees responding favorably that the company is committed to employee safety and 90% indicating they feel free to discuss work hazards and safety issues freely and openly. 

Another area of continued focus is ergonomics awareness and reducing manual material handling, eliminating postural problems and reducing repetitiveness along production lines. We have, for example, piloted a targeted wellness program for service technicians aimed at enhancing strength and mobility of key body parts.  

We review trends and gaps to determine if there are areas we need to focus more on and what strategies would help us mitigate and reduce risk.

2019 Occupational Health and Safety Data
Total recordable incident rate (per 200,000 hours worked ) 0.77
Lost time incident rate (per 200,000 hours worked) 0.08
Employee lost time frequency rate (per million hours worked) 0.39
Contractor Lost Time Frequency Rate (per million hours worked) 0.28
Employee Occupational Illness Frequency Rate (per million hours worked) 0
Work-Related Fatalities 0
Total hours worked (among employees and supervised employee contractors) 98,708,689 hours
Lost Time Incident Rate (number of employees per million hours worked)
 2019 2018 2017 2016 2015 2014 2013
$4,000 $5,000 $28,500 $23,500 $11,000 $37,500 $7,500

Bold Commitments. Tangible Progress.

100 Days of Safety

Our data shows the highest injury rates occur during the summer months, so we created our "100 Days of Safety" program. When we see a challenge, we believe in taking action and empowering our people to do the same. In 2019, we expanded the “100 Days of Safety” program to focus on our number one injury type: line of fire. We created awareness training to educate employees more about this risk, and our strategic business units held contests to see who could identify and mitigate this hazard. As a result, 1,862 safety concerns were reported during 100 Days of Safety — a 71% year-over-year increase. Trailing metrics, like OSHA recordable injuries, TRIR and LTIR, significantly declined during the same period.