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Product Reliability & Safety

Paramount importance in our development process

Making Safety a Top Priority

We consider product safety and reliability to be of paramount importance. We incorporate safety and reliability into every phase of our product development process (PDP) — from research through manufacturing to installment and service. Our team identifies risks related to environmental, health and safety (EHS) and/or sustainability considerations to ensure compliance with related standards and codes that affect the product. 

We measure the health and safety of our products through serviceability, reliability, and durability. These metrics evaluate the initial quality and the time it takes to resolve a design or manufacturing issue from the moment it is first identified. We are operating at world-class levels for meeting quality, design and cost — 85% of projects meet quality, design and cost goals. 

We comply with regulations and codes concerning product labeling and service information, marketing communications and customer safety. Each of our businesses has a designated legal counsel who follows a process for addressing issues of noncompliance in these areas. Due to market differences, each business is responsible for tracking noncompliance-related incidents. We do not collect this data or make general statements on this topic at the enterprise level. 

How Do we Measure Safety?

We measure the health and safety of our products through serviceability, reliability and durability. These metrics evaluate the initial quality and the time it takes to resolve a design or a manufacturing issue from the moment it is first identified. We are operating at world-class levels for quality, design and cost.

85%

Projects that meet quality, design and cost goals